Lake Alexander Country Resort ("we," "our," or "us") is committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us, including through our website, bookings, and in-person services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and payment details.
- Booking Details: Dates of stay, preferences, and special requests.
- Activity Participation: Information related to activities or events you register for.
- Communication Data: Feedback, inquiries, or correspondence.
- Device Information: IP address, browser type, and access times when you use our website.
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage bookings or reservations.
- To provide personalized services and respond to your inquiries.
- To improve our website, services, and guest experiences.
- To communicate promotions, special offers, and updates about our resort (with your consent).
- To comply with legal and regulatory requirements.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Your information may only be shared:
- With trusted third-party service providers who assist us in operating our resort or website (e.g., payment processors).
- As required by law, legal proceedings, or to protect our rights.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. However, no system can guarantee 100% security.
5. Your Rights
You have the following rights regarding your personal information:
- Access and request a copy of your data.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal and operational obligations.
- Opt-out of marketing communications at any time.
To exercise these rights, contact us at info@lakealexander.co.zw.
6. Cookies and Website Data
Our website may use cookies to improve user experience. You can manage cookie preferences through your browser settings.
7. Updates to This Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the "Effective Date" will be revised accordingly.
8. Contact Us
For questions, concerns, or requests regarding your privacy, please contact us:
Email: info@lakealexander.co.zw
Phone: +263 771961131
Address: Lot 2, Drennan Penhalonga, Mutare, Zimbabwe
This Privacy Policy ensures transparency and trust, reflecting our commitment to protecting your personal information while you enjoy your experience at Lake Alexander Country Resort.