Welcome to Lake Alexander Country Resort! These Terms and Conditions govern your use of our facilities, services, and activities. By booking or using our services, you agree to comply with the following terms.
1. General Information
- Name: Lake Alexander Country Resort
- Address: Lake Alexander, Lot 2, Drennan, Penhalonga, Mutare, Zimbabwe
- Contact Information:
- Email: info@lakealexander.co.zw
- Phone: +263 771 961 131
2. Accommodation Policies
Booking and Payment
- Deposit: No deposit is required at the time of booking.
- Payment Methods: Payments can be made via bank transfer or cash.
- Cancellation and Refunds: Guests are encouraged to contact us directly for information regarding cancellations or refunds.
Check-In and Check-Out
- Check-In: Check-in time is from [insert time].
- Check-Out: Check-out time is by [insert time].
- Early/Late Check-In/Out: These may be accommodated at management’s discretion and may incur additional fees.
Guest Behavior
- Noise and Conduct: Guests are required to maintain reasonable noise levels and respect other guests.
- Smoking: Smoking is only permitted in designated areas.
- Facility Use: Guests are expected to use facilities responsibly.
- Eviction Policy: The resort reserves the right to evict guests for disruptive behavior, damage to property, or violation of these terms.
3. Events and Activities
Event Bookings
- Event bookings such as weddings or corporate events are subject to separate terms and conditions.
- Cancellations or rescheduling of events may be subject to penalties or fees. Contact management for details.
Resort Activities
- Certain activities, such as horse trails and bird viewing, may have age or safety restrictions.
- Guests participating in activities may be required to sign waivers before commencement.
4. Property and Liability
Damage to Property
- Guests are responsible for any damage caused to resort property.
- The resort reserves the right to charge for repairs or replacements as necessary.
Personal Belongings
- The resort is not liable for lost, stolen, or damaged personal belongings. Guests are encouraged to secure their valuables.
Liability Waiver
- The resort disclaims liability for personal injury incurred during activities or the use of facilities unless due to proven negligence on our part.
5. Food and Beverage
Catering Services
- Self-catering is permitted in chalets. Guests may also enjoy meals at the resort’s restaurant.
- External food or alcohol is not permitted on the premises.
Dietary Restrictions
- Guests with dietary restrictions or allergies should inform the resort at the time of booking so accommodations can be made.
6. Online Reservations and Privacy
Website Bookings
- Online bookings are subject to cancellation or modification policies outlined on our website.
- Guests must agree to terms and conditions electronically when booking online.
Privacy Policy
- We collect guest information solely for the purpose of managing bookings and enhancing services.
- Guest information is not shared with third parties for marketing or other purposes without explicit consent.
7. Specific Features
Facilities Usage
- Guests must adhere to all posted rules for pools, parking, and other facilities.
- Pets are not permitted unless explicitly allowed by prior arrangement.
Chalets
- Features such as WiFi, parking, and housekeeping are included in the cost of the stay.
8. Final Considerations
Jurisdiction
- These Terms and Conditions are governed by the laws of Zimbabwe.
Changes to Terms
- The resort reserves the right to update these Terms and Conditions. Updates will be posted online, and guests are encouraged to review them periodically.
By booking with Lake Alexander Country Resort, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. For any questions or clarifications, please contact us at the details provided above.